For Information & Knowledge Management Professionals (Length: 16 pages)

April 21, 2004

Portal Projects In Search Of A Purpose

by Laura Ramos

with Laurie M. Orlov, Colin Teubner


Executive Summary (This is a document excerpt)

Portals rank at the top of software-buying surveys, and corporate interest in this technology continues to grow. But recent data shows that portal projects struggle to find a reason to exist. Weak alignment with business goals, soft budget justification, and too many choices doom rudderless portal projects and threaten to bury this technology in the app development platform. To make portals deliver their expected returns, companies should abandon their IT-centric portal mindset, tie portals to specific business processes, and recognize the role portals will play in ushering in the next generation of packaged composite applications.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemBusiness Portal Use Is Early And Unfocused

itemHigh Enthusiasm Continues

itemBut Most Projects Struggle To Deliver Value

itemVendor Leadership Only Starting To Crystallize

itemPortals Must Morph From Tools Into Apps

itemPortals Emphasize Infrastructure At The Expense Of Purpose

itemVendors Create Confusing Alternatives

itemPortals Must Be Applied To Business Problems To Deliver Value

Recommendations

itemTie Portals To Key Business Apps To Deliver Maximum Value

What It Means

itemMarket Shakes Out Before Portal Apps Evolve

Alternative View

itemEmployee Portals Are An Untapped Resource

itemSupplemental Material

Forrester surveyed 83 employees involved in portal projects in both business and IT roles at companies with $100 million or more in revenue.

Related Research Documents

itemPackaged Composite Applications Emerge — Slowly

January 22, 2004, Planning Assumption

itemEnterprise Portal Implementation Framework: Crossing Boundaries and Delivering Value

January 7, 2003, Planning Assumption

itemMaking Enterprise Portals Pay

August 13, 2001, Report

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Analyst: Laura Ramos
Technology: Enterprise Portals & Search, Information & Knowledge Management
Geography: Asia Pacific, Europe, North America

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