(Length: 12 pages)

April 27, 2004

Services Market Sizing Update: 2003-2008

by Christine Ferrusi Ross

with Andrew Bartels, John C. McCarthy, Julie Giera, Bill Martorelli, Robert McNeill


Executive Summary (This is a document excerpt)

The market for IT services and IT outsourcing has begun picking up, but not as quickly as Forrester originally anticipated. Forrester now expects the IT services and outsourcing market to grow at a compounded annual rate of 6%, rising from $184 billion in 2003 to $241 billion in 2008. IT consulting weathers the downturn of the past three years to grow 5% through 2008. Applications management leads the outsourcing growth, while mainframe revenues begin to decline after 2006. Some of the changes in our outlook come from refinements in Forrester's methodology for forecasting the IT services market. However, more significant are market shifts like decreased interest in outsourcing packaged apps like enterprise resource planning (ERP) and slower outsourcing adoption among small and midsize firms.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemBuyers Dole Out IT Services Dollars Slowly And Carefully

itemIT Services: Growing Slower Than Anticipated

itemMethodology Changes Cause Shifts In Consulting And Integration Numbers

itemMarket Demand Changes Also Cause Forecast Adjustments

What It Means

itemClients: Demand More Vertical Depth And Scrutinize Services Bundles

Alternative View

itemIncremental Increases Will Give Way To Rapid Spending Rises

itemSupplemental Material

Forrester surveyed 161 firms in January 2004 regarding their services spending plans for this year. We also relied heavily on Forrester's Business Technographics® data for user plans, spending, and industry information. Forecast predictions for 2003 were validated against public financial statements of the major IT services providers.

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itemIT Consulting And Integration Services Continue To Commoditize

March 11, 2004, Trends

itemOutlook For 2004 Services Spending

December 16, 2003, Brief

itemServices Market Sizing Through 2007

December 27, 2002, Report

itemIT Trends 2003: IT Services

December 19, 2002, Planning Assumption

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Christine Ferrusi Ross
Technology: IT Services
Industry: High-Tech, Professional Services, Tech Sector Economics
Special Feature: Forecasts
Geography: North America

Special Features

2 Forecasts

Research on future technology trends or innovation

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