Executive Summary (This is a document excerpt)

Enterprise applications, whether packaged from software vendors or internally developed, have historically lacked an end user focus for user interface (UI) design. Strong application usability encourages user adoption, increases employee productivity and data accuracy, and contributes to project ROI. Before buying or building a new software application — or when making a decision about overhauling an existing implementation — evaluate application usability as a critical component, right along with technology, architecture, and functional breadth and depth. Forrester's Enterprise Application Usability Evaluation provides an objective view of a vendor's packaged application as well as internally developed applications, allowing companies to identify usability strengths and weakness prior to launching the software to end users.

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