Executive Summary (This is a document excerpt)

A formal, written telecommuting policy should provide answers to the following questions: Who is eligible? What are the employer's roles and responsibilities, and what will the employer pay for remote-office technology and equipment, Internet and phone connectivity, etc.? What is the role of IT in providing an appropriate level of remote support to teleworkers and telecommuting employees? What are the employee's responsibilities? What about enterprise data and customer information — how should they be stored and handled? A formal policy document is a must-have for organizations with even a small number of permanent remote workers (25 or more). It is also strongly recommended for those with a growing number of regular telecommuters and travelers to ensure their compliance with the organization's security, privacy, and safety policies.

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