Executive Summary (This is a document excerpt)

Web conferencing is a communications and collaboration technology used by organizations when knowledge workers are mobile or in distributed locations but must share information on a regular basis. Distributed small and medium-size businesses (SMB) frequently choose the service model, while large organizations look toward enterprise-installed Web conferencing. In the future, organizations will demand integration of components, such as audio, video, calendaring, and presence awareness, into the basic Web conference but will only accept an easy-to-use interface that is intuitive and fast in call setup and initiation.

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