(Length: 15 pages)

September 20, 2004

Offshore Outsourcing And Agile Development

Improving Customer Satisfaction, Not Just Cost Savings

by Stephanie Moore, Liz Barnett

with Kimberly Q. Dowling


Executive Summary (This is a document excerpt)

IT organizations must optimize their processes to better support the business, reduce costs, improve quality, and improve time-to-market. Many have turned to offshore outsourcing or Agile application development processes to help address these challenges — but not both. Indeed, given Agile methodologies' intense developer/customer interaction and light documentation requirements, the two approaches seem diametrically opposed. However, companies that master the complexity of merging the two types of approaches can further reduce costs and also improve their ability to communicate with remote development resources, a challenge for all companies doing offshore outsourcing. The result? Companies doing offshore work can better meet their customers' needs, and Agile development teams can cut costs. But organizations blending these two approaches will face significant hurdles in terms of team communication, development culture, and customer participation. Not all Indian firms will be able to make the transition to Agile development, so there is a key opportunity for US and European firms investing in offshore sites.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemThe Benefits Of Using Agile Processes For Offshore Development

itemEnabling Offshore Agile Development

itemWho's Doing Offshore Agile Development — And Why?

itemWho Should Consider Doing Agile Development Offshore?

Recommendations

itemOffshore Projects Can Gain From Agile Processes — But Start Slowly

ALTERNATIVE VIEW

itemOffshore Vendors Won't Make The Step To Agile Development

itemSupplemental Material

In developing this report, Forrester interviewed vendors investing in Agile processes for their offshore projects, such as ThoughtWorks, Valtech, and Cognizant Technology Solutions. We also spoke with end user organizations that are using these firms or are considering this approach.

Related Research Documents

itemAdopting Agile Development Processes

March 25, 2004, Trends

itemOffshore Communications Plan Must Be Rooted In Outsourcing Strategy

January 30, 2004, Planning Assumption

itemIndian Outsourcing In The 21st Century: Benefits And Risks

September 24, 2003, Planning Assumption

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Technology: Application Development, Application Development Processes & Tools, IT Services, Systems Integration
Geography: Asia Pacific, Europe, North America

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