August 24, 2004
A Clear Strategy Will Help IT Effectively Support Remote Workers
This is the first document in the "Telecommuting" series.
with Stan Schatt, Benjamin Gray
Executive Summary (This is a document excerpt)
Large-scale telecommuting programs that require IT to provide remote support to hundreds or thousands of remote workers create big challenges that aren't likely to get easier with the proliferation of new telecom technologies and increasing network security threats. To ensure a successful telecommuting program, enterprises should develop a clear and comprehensive remote support strategy that defines the different levels of IT support that will be provided to different kinds of telecommuting employees. Other best practices include a formal, written telecommuting policy; standardization of supported technologies; a telecommuting lab; remote worker training; and a self-help telecommuting reference manual.
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Forrester regularly receives inquiries from government and corporate clients about supporting remote workers. Recently, Forrester's GigaWorld IT Forum 2004 sessions brought together managers responsible for telecommuting programs to discuss IT challenges and identify common and best practices for supporting remote workers. Related Research Documents
February 25, 2004, Trends
August 7, 2003, Planning Assumption
March 4, 2003, IdeaByte |
Defining IT's Strategy For Remote Support
Different Types Of Telecommuters Need Different Levels Of SupportFind Documents In Related CategoriesThis document falls under the following categories. Click on a link below to find similar documents. |
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