September 1, 2004
Europe's Outsourcing Momentum Shifts Its Country And Industry Focus
This is the second document in the "2004 European Outsourcing Deals" series.
with David Metcalfe, Sonoko Takahashi
Executive Summary (This is a document excerpt)
Forrester surveyed 18 European outsourcing service providers to identify the patterns of large outsourcing deals signed by these firms during the second quarter of 2004. Between April and June, providers and buyers signed 63 contracts that passed the €10 million contract value threshold. Germany and the Netherlands showed increased deal activity, but the UK continued to head the outsourcing pack in Europe. Financial services, government, and telecom sectors led in deal numbers — while retail and CPG companies showed strongly among UK buyers. Average deal values and deal lengths fell a little from earlier in the year — a trend that, if continued, will increase the competitive intensity of European outsourcing for providers.
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WHAT IT MEANS
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Forrester surveyed 18 leading outsourcing specialists, including Accenture, Computer Sciences Corporation, Capgemini, Fujitsu Services, Hewlett-Packard, LogicaCMG, Siemens Business Services, T-Systems, and Unisys. Related Research Documents
May 27, 2004, Trends
December 10, 2003, Brief
December 4, 2003, Brief
November 13, 2003, Report |
Buoyant Outsourcing Activity Goes Well Beyond The UK
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Original air date: Wednesday, September 09, 2009
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