Executive Summary (This is a document excerpt)

Companies doing offshore outsourcing must teach their business analysts and internal customers how to work within the confines of an offshore outsourcing relationship. The process change required is, in most cases, revolutionary, not evolutionary, for both IT and the business. But if internal IT and its customers cannot work within the new process model, companies will not be able to satisfy end user requirements, and any savings that offshore outsourcing initially promised will not materialize.

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