Executive Summary (This is a document excerpt)

Web-based learning will experience continued growth and will begin to differentiate itself from the courseware approach of the classroom. Blended learning will become an integral part of the daily workflow, blurring the line between work and learning. Customers will reap benefits from eLearning. Technology and content compatible with eLearning standards will allow interoperability. eLearning will help drive business strategy but executives will still require a demonstrable ROI.

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