Executive Summary (This is a document excerpt)

Open source is still in its infancy in Europe. Users look for a sign from vendors, especially from service providers, before triggering wider open source adoption. Service providers can unlock real revenue opportunities if they demonstrate their strategic engagement with open source. To do so, they need to: fill out today's narrowly based service offerings; boost their communication about open source capabilities; and actively lobby inside client and prospect organizations to connect pockets of open source enthusiasm into active influence groups.

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