October 13, 2004
Overhauling Airline Maintenance
MRO Apps Must Keep Planes, People, And Parts In Motion
by Mark Dixon Bünger, Henry H. Harteveldt
with Sharyn Leaver, Esther H. Yuen
Executive Summary (This is a document excerpt)
Airlines are waking up to the potential for maintenance operations to improve costs and performance in aircraft, personnel, and service parts management. But they have been slow to invest in new maintenance, repair, and overhaul (MRO) applications, leaving most of this potential untapped. Our interviews with 10 airlines and examination of eight leading MRO vendors shows that the airlines and application vendors are stuck in a catch-22: Airlines are hesitant to invest in products they still regard as lackluster, while vendors are slow to develop their products when the market potential is so uncertain. Forrester expects to see vendor consolidation over the next four years, leaving SAP, Oracle, and Mxi Technologies to dominate the airline MRO market.
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Forrester interviewed 18 vendor companies, including Avexus, DASH Group, Mxi Technologies, Oracle, SAP, Spirent, TRAX, and VISaer; as well as seven network airlines, one cargo carrier, and four low-cost carriers. Related Research Documents
September 7, 2004, Best Practices
February 4, 2004, Brief
September 17, 2002, Report |
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Special Features
1 Forrester Wave
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