Executive Summary (This is a document excerpt)

Norton and Kaplan's Balanced Scorecard (BSC) method of measuring performance has been around since the early 1990s and appears to be gaining momentum in many companies. In fact, recent research from the Balanced Scorecard Collaborative suggests that 60% of US-based companies and 40% of European companies claim to be using the BSC approach. For IT organizations, the biggest payoff from the BSC comes from organizational alignment with the business units and a concrete method for communicating and demonstrating the value added by the IT organization. The BSC and its creation of a shared language between IT and its business unit customers enable the emergence of a strategy-focused IT organization. Forrester believes that by adopting the BSC approach, IT can significantly improve relations with the business units and close the gap between how IT views itself and how business managers view it.

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