November 9, 2004

What Skills Are Needed To Deliver A User-Friendly Portal?

by Nate L. Root

with Erica Driver, Colin Teubner

Executive Summary (This is a document excerpt)

Portal user interfaces frustrate and confound users, but careless UI design is really just the tip of the iceberg. Beneath sloppy templates and poorly organized content pages lies a deeper problem: Portal design goals are completely disconnected from users' needs. To fix broken portal UIs, firms must dig down and reset portal objectives and let users, not IT, dictate features and priorities.

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