April 8, 2005
How Do Users Feel About Technology?
Business Technographics United States
by Meredith Morris
with Tom Pohlmann, G. Oliver Young
Executive Summary (This is a document excerpt)
Forrester surveyed 2,138 technology users at US companies with 500 or more employees to gain insight into employees' opinions of their IT organization and the technologies they deploy. In general, corporate IT users are content. They're most satisfied with desktop technologies, the value of their company intranet, and the business applications they use, but they're less satisfied in areas like internal help desk support, IT communications and links with other business units, and IT's support for key business initiatives like customer acquisition.
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How Do Business Users Feel About Information Technology?
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