Executive Summary (This is a document excerpt)

Dashboard-type views permit business managers and executives to see business events, to understand their subsequent impact, and to take corrective action. It is ironic, then, that IT — the enabler of many dashboard views — lacks any comprehensive view across the existing applications, infrastructure, and planned projects that encompass its sphere of responsibility. Infrastructure-monitoring software like BMC Software's PATROL or IBM Tivoli has existed for a decade or more, and two emerging disciplines — application portfolio management (APM) and project portfolio management (PPM) — provide visibility within their individual domains. However, these colloquial views — where they exist — are insufficient. Forrester believes that convergence across these three areas in the next 24 to 36 months will culminate in integrated IT management (IIM) dashboards, which will enable IT management to reduce IT budgets by as much as 30% while realizing value increases of 10% to 15% in the first year. CIOs and their direct reports have a wake-up call: Organize for visibility and manageability or be replaced by someone who understands the value that this emerging technology represents.

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