Executive Summary (This is a document excerpt)

Nearly three-quarters of companies recently surveyed by Forrester quantify the anticipated benefits for new technology investments in financial analyses. However, only 14% believe that their estimates are very accurate. Benefits are often more difficult to value than costs, and frequently less rigor is put into benefits estimates. Without accurate estimates of both costs and benefits, suboptimal investment decisions are likely to be made. Forrester offers guidelines and best practices to improve accuracy in valuing technology benefits.

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