Executive Summary (This is a document excerpt)

In just six months, Miami-Dade County (MDC) has simultaneously destroyed several stereotypes — that government is slow to adopt new technology; that legacy applications can't be exposed as multichannel services; and that CA-IDMS is dead technology that can't be modernized. MDC has exposed many of its custom-built, legacy applications to multichannel access by drawing more than 85 registered services from legacy CA-IDMS applications and exposing them as services. Public information, license renewal, police squad car information retrieval, real-estate tax payment, and building permit inspection services are just some of the applications where services not only sped up transaction delivery via new access channels, but also changed the fundamental business model of the users in the process. While some IT factions have used architectural purity as the reason to avoid introducing Web-service-to-host tools, the business value they provide and the speed with which existing applications can be exposed as multichannel applications can no longer be ignored.

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