Executive Summary (This is a document excerpt)

In working with organizations to help them articulate the value of technology investments, Forrester has identified three critical business case justification practices that most organizations could improve on: 1) obtain support from the finance department in understanding financial concepts and building the business case model; 2) track key performance indicators and report on them regularly; and 3) tie business stakeholders to benefits realization. These three best practices will improve accuracy in estimating the value of IT investments and the likelihood that the estimated values are realized.

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