January 18, 2005

The Enterprise Content Management Dilemma: Point Solution Or Suite?

by Connie Moore, Kyle McNabb, Barry Murphy

with Merv Adrian, Lucy Fossner

Executive Summary (This is a document excerpt)

Three years ago, firms adopted document imaging, document management, Web content management, and records management as point solutions for departments or business units. Today, the centralization of IT, the drive to lower costs through single sourcing, the need to manage multiple content types, and a focus on compliance have created demand for enterprise content management (ECM) suites. Yet implementing ECM is difficult because divergent requirements still exist, and no ECM suite vendor can currently meet the needs of all stakeholders. Before investing, develop an ECM strategy for your organization, giving preference to suites, but recognizing that point products, multivendor approaches, and content integration software may be necessary in the interim.

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