Executive Summary (This is a document excerpt)

User companies see lack of services and vague service offerings as one of the main brakes on the takeoff of the open source market in Europe. Recent consolidation moves by both leading and smaller players come at just the right time to give credibility to the open source service market. But only further consolidation of the commercial side of this market — and not the proliferation of industry associations and groups — can trigger further serious growth in European adoption of open source software.

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