October 4, 2005
EBPP Forecast: 2005 To 2010
In A Turnaround, Banks — Not Biller Sites — Will Undergo The Most Growth
by Catherine Graeber
with Ron Shevlin, Peter Hult
Executive Summary (This is a document excerpt)
Between 2005 and 2010, the number of electronic bill presentment and payment (EBPP) users will grow by 75% to roughly 47 million households. By offering free online bill pay, banks' annual growth rates will surpass that of biller sites during the next five years, a dramatic turnaround from the past. But it will take banks at least another five years to catch up to biller sites in regard to the number of online bill payers.
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Forrester reviewed its 2003 EBPP forecast, as well as data from Forrester's Consumer Technographics® 2005 North American Benchmark Study, which surveyed more than 68,000 North American households from January to February 2005. Related Research Documents
July 7, 2005, Best Practices
September 22, 2004, Trends
November 12, 2003, Brief |
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