For Information & Knowledge Management Professionals (Length: 18 pages)

April 15, 2005

The Forrester Wave™: Web Content Management, Q1 2005

Lab-Based Evaluation Of Top Web Content Management Vendors Across 194 Criteria

by Kyle McNabb

with Colin Teubner, Connie Moore

Executive Summary (This is a document excerpt)

Demand for Web content management (WCM) is on the rise, driven by the Web's role as a primary — if not the primary — means of interaction with customers, partners, and employees, and a renewed corporate interest in eBusiness investments to fuel growth initiatives. WCM is not new, and a successful implementation depends greatly on how well a product matches the needs of content owners, contributors, site managers, and IT. But can any one product address the diverse needs of an organization — across intranet, extranet, and Internet sites? Forrester's analysis of nine WCM vendors underscores that what works for a customer self-service or eBusiness site may not fit the needs of corporate or departmental intranets, so organizations must choose carefully.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemWCM Brings Order To Content And Site Chaos

itemUsers Are A Diverse Lot — Ranging From Content Owners And Site Managers To IT

itemAs WCM Shifts To ECM, Pure-Play Vendors Still Persist For Good Reason

itemECM Suite Vendors Receive The Most Attention

itemYet Pure-Play Vendors Still Exist

itemThe Evaluation Is Based On Two Scenarios: Internal And External Sites

itemEvaluation Criteria Were Matched To Needs Of Contributors, Site Managers, And IT

itemThe Evaluation Methodology Included Lab Evaluations, Surveys, And Demos

itemNine Leading Vendors Were Evaluated

itemSurprise, Yankees! European Vendor Leads The Pack For External Sites

itemThe ECM Suite Vendors Are Best For Internal Site Support

itemVendor Profiles Tell The Tale

Forrester conducted lab-based evaluations of the vendors included in this Forrester Wave. We also interviewed and surveyed the nine vendors on their overall strategy and their product differentiation plans. The vendors include EMC/documentum, FatWire Software, Interwoven, Microsoft, Percussion Software, RedDot Solutions, Stellent, Tridion, and Vignette.

Related Research Documents

itemWeb Content Management Adoption In 2005

March 10, 2005, Trends

itemTrends 2005: Web Content Management

November 5, 2004, Trends

itemTrends 2005: Enterprise Content Management

October 28, 2004, Trends

itemThe Architecture Of Content-Centric Applications

July 11, 2003, Planning Assumption

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Analyst: Kyle McNabb
Technology: Enterprise Content Management, Information & Knowledge Management, Web Content Management
Geography: Asia Pacific, Europe, North America
Archived Teleconference:
Helping Information & Knowledge Management Pros Plan — Forrester's TechRadar™ For Enterprise Content Management
Original air date: Thursday, August 14, 2008

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