(Length: 3 pages)Executive Summary (This is a document excerpt)When it launched its new site, T.J. Maxx tested an HTML version of its shopping cart against a Flash single-screen checkout process. The Flash cart converted shoppers to a sale 50% more often than the HTML version. Companies considering a similar move should first eliminate known flaws from their current carts. Buy Risk-FreeDownload and print PDF immediately. Price: US $379 Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase. Already a Forrester Client?
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Archived Teleconference:
What Customer Experience Professionals Need To Do In An Economic Downturn
Original air date: Friday, October 24, 2008
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