For Information & Knowledge Management Professionals (Length: 13 pages)

March 29, 2005

Simulations: An Emerging Technology For Building Employee Skills

by Claire Schooley

with Connie Moore, Lucy Fossner


Executive Summary (This is a document excerpt)

Simulations are moving from highly specialized uses, such as flight simulations, to building business skills for sales and call center reps and enhancing coaching and leadership skills for managers and executives. Simulations increase the efficacy of online teaching as much as 75% by involving employees in virtual job situations in which they gain experience without the risk of making mistakes while on the job. Simulations are now embedded in help modules for packaged software apps like CRM and ERP, and by 2008 simulation will be a mainstream eLearning tool deployed as generic components that are customized for an enterprise.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemToday's Limitations In eLearning

itemSimulations Lower Training Costs And Increase Skills Effectiveness

itemSimulations Vary In Complexity From Simple Apps To Virtual Reality

itemSoftware Application Simulations Are The Most Common

itemSoft-Skill Simulations Are Growing In Popularity

itemVirtual Environments Are Becoming More Common

itemSimulation Adoption Will Increase As Prices Fall

recommendations

itemBe Selective When Using Simulations For Learning

WHAT IT MEANS

itemSimulations Will Become An Important Part Of eLearning

itemSupplemental Material

Forrester interviewed 11 vendor companies, including: Accenture, Global Knowledge Network, Knowledge Dynamics, KnowledgePlanet, Macromedia, Ninth House, OutStart, Qarbon, Strategic Management Group (SMG), SumTotal Systems, XStream Software.

Related Research Documents

itemLearning Simulations: From Simple Tools To Custom Solutions

March 29, 2005, Tech Choices

itemTrends 2005: eLearning

November 4, 2004, Trends

itemSimulations: A Developing Technology For Customer Service Training

February 12, 2003, IdeaByte

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Analyst: Claire Schooley
Technology: Application Development, Application Development Processes & Tools, eLearning, Human Capital Management, Information & Knowledge Management, IT Management
Geography: Asia Pacific, Europe, North America

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