(Length: 13 pages)
This is a Consumer Technographics document

May 26, 2005

The North American Consumer: Online Retail Update

Consumer Technographics North America

by Carrie Johnson

with Charles P. Wilson, Sean Meyer


Executive Summary (This is a document excerpt)

This Data Overview is a graphical analysis of Forrester's Consumer Technographics® December 2004 North American Study. During the end of 2004, more consumers than ever used the Web, and 69% of online households made a purchase online. While even a few years ago, only the most technologically advanced consumers shopped online, today's consumers are far savvier and weave in and out of channels to research and buy products.

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TABLE OF CONTENTS

itemConsumers Use Multiple Channels While Shopping

itemWeb Buyers Are An Online Majority

itemWeb Buying Factors

itemWeb Sites Attract Product Researchers

itemThe Early Stages Of Buying Guide Adoption

itemThe Shopping Habits Of Web Buyers

itemWhere Consumers Shop Online And Offline

itemCustomer Service Spans All Channels

itemSupplemental Material

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Analyst: Carrie Johnson
Technology: eBusiness/eCommerce
Industry: Business-To-Consumer eCommerce, Retail
Geography: North America

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