Executive Summary (This is a document excerpt)

Integrated IT management (IIM) has the potential to dramatically raise visibility into the IT work pipeline, allowing management to allocate the most critically needed resources to the right work in a timely manner. To do this, IT organizations must move beyond "one size fits all" dashboards and employ role-specific dashboards that collect information germane to the decision-making process. Customers can benefit from early adoption of IIM dashboards, but they must realize that commercial offerings are in the beginning stages. Wider choices are available, but complete solutions are still at least a year away.

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