July 13, 2005

The Forrester Wave™: Enterprise CRM Suites, Q2 2005

Evaluation Of Top Enterprise CRM Software Vendors Across 177 Criteria

by William Band

with Erin Kinikin, John Ragsdale, Jessica Harrington

Executive Summary (This is a document excerpt)

Enterprise buyers understand that their CRM vendor selection decision has long-term consequences. However, vendor alternatives are becoming fewer, and buyers are not fully satisfied with the level of support from leading CRM providers in working collaboratively to achieve long-term business objectives. To help enterprises make the best choice, Forrester evaluated the strengths and weaknesses of the four top enterprise CRM suites vendors across 177 criteria. The result: Siebel Systems continues to lead the pack. SAP is gaining ground in an attempt to overtake the leader. Oracle has made dramatic moves to improve its share of the CRM market through its recent acquisition of PeopleSoft. Amdocs is deepening its market position in the important communications services provider market. Buyers must make their decision with care. Selection of a CRM vendor is a marriage, not a date. To pick the best partner, this report includes an interactive comparison tool that provides detailed vendor evaluations and customizable rankings.

Buy Risk-Free

Download and print PDF immediately. Price: US $1999

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.