Executive Summary (This is a document excerpt)

Amdocs has a clear and compelling vision for CRM tailored to its primary market: communications services providers. Its strategy recognizes the importance of improving the end user customer experience through aligning end-to-end processes beyond service, sales, and marketing to include billing and ordering. Areas where the product is less robust than other vendors include marketing, field service, channel management, and analytics, although it is partnering with SAS to fill the gaps. It is a good choice for customer-service-centric industries.

Buy Risk-Free

Download and print PDF immediately. Price: US $795

Our Money-Back Guarantee: If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.