Executive Summary (This is a document excerpt)

Siebel offers very strong functionality across all major components of CRM. It continues to offer a clear and compelling vision for CRM, highlighting the importance of the integration of strategy, data, people, process, and technology necessary to improve the end customer experience and drive business results. The company's strategy to offer deeply customized industry-specific solutions for all major industry sectors, supported by a deep partner eco-system, supports the promise that it will continue to deliver leading-edge CRM capabilities. Buyers wanting the fullest possible feature set will be attracted to Siebel.

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