Executive Summary (This is a document excerpt)

A software platform provides services that work together to enable applications and business processes. The information workplace software platform supports information workers by providing multimodal, contextual, mobile, right-time access to content, data, voice, processes, expertise, business intelligence, and more, through the use of portals, collaboration tools, business process management, content repositories, taxonomies, search, and other emerging technologies. An interaction platform provides a number of similar services to enable composite applications to support critical business processes with rich content, context, and collaboration, often across multiple channels. Each supports critical new usage scenarios and reflects industry convergence around common platforms. As many such scenarios connect and overlap, your strategy for the information workplace and the interaction platform will need to coordinate and even converge the common elements of these platforms, especially where they support the same people or the same process.

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