(Length: 4 pages)
July 7, 2005
Usability Flaws Of Financial Services Web Sites
Analysis Of Results From Forrester's Web Site Review Of 40 Sites
with Peter Hult
Executive Summary (This is a document excerpt)
Forrester analyzed results from Web Site Reviews of 40 consumer financial sites. Just 15% of the sites passed our evaluation. The top problems were a lack of contextual help, illegible text, and inconsistent interface elements.
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