Executive Summary (This is a document excerpt)

Software contracts between users and vendors are always complicated affairs. Recent trends, such as instance consolidation and supplier reduction, are shifting the balance of power toward the vendors. Before jumping into the vendor selection process, a user company should start by understanding its software life cycle. Considerations should be made for defining a user company's usage rights carefully, addressing changing business conditions, and anticipating future housekeeping issues. Given the complexity of today's contracts, Forrester recommends that these legal documents be reviewed by the company's legal advisor and/or trained procurement negotiators. Users must take action to avoid losing negotiation leverage with initial contracts, as well as renewals.

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