Length: 5 pages  
This is a Client Choice document
John Ragsdale July 18, 2005
Maximizing Adoption Of Government eService
The Netherlands' UWV Finds Success With Q-go Web Self-Service
by John Ragsdale
with Gene Leganza, Jessica Harrington

This is a document excerptEXECUTIVE SUMMARY

Achieving customer adoption for new eService initiatives is critical for projects to achieve ROI through call deflection, and government agencies have the same challenges as private enterprises in migrating customers to less expensive nonphone channels. The UWV, the Institution of Employee Insurance in the Netherlands, says the secret to rapid adoption involves people, processes, and technology: Change to a customer-focused culture, streamline processes across government agencies, and implement best-of-breed eService technology that is both easy to use and highly effective in answering customer questions.

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.
Technology: Customer Relationship Management, IT Adoption, IT Spending & Budgeting, Packaged Applications
Industry: Government
Geography: Europe

Buy Risk Free
Download and print PDF immediately
Price: US $379.00

Add to Cart

Our Money-Back Guarantee
If you are not completely satisfied, return it for a full refund within three weeks of your online purchase.

Already a Forrester Client?
Log in to read this document.

corner border corner
Ratings and Comments
NOT YET RATED
Be the first to rate
corner border corner