Executive Summary (This is a document excerpt)

The demand for offshore outsourced testing services is booming; firms are sending testing offshore in the hopes of saving money, reducing time-to-market, improving their testing processes, and ultimately improving quality. The benefits of offshore testing are real, and they can be achieved through selective outsourcing of testing activities and careful vendor selection. Offshore testing itself is best approached incrementally: Clients expand their use as they experience success, moving from staff augmentation to a shared services model and gradually beginning to use offshore resources for more complex forms of testing. Clients looking for true testing expertise, rather than just low-cost labor, must carefully evaluate leading providers' testing services rather than simply giving testing work to their incumbent offshore firm. As part of this evaluation, firms must assess how committed vendors are to their testing practices and how much experience and expertise they have in the type of testing in question.

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