(Length: 13 pages)

January 18, 2006

Integrated HSAs: A Road Map For Health Plans

And Their Bank Partners, Too

by Katy Henrickson

with Eric G. Brown, Bradford J. Holmes, Will McEnroe


Executive Summary (This is a document excerpt)

Leading health plans and banks garnered valuable early health savings account (HSA) experience in 2005 and learned the hard way that delivering a competitive HSA product requires more than an arms-length relationship. Only HSA partners that collaborate closely will be able to deliver a truly integrated HSA that satisfies consumers', employers', and providers' demands for efficient service. Here we outline what it will take for plans and banks to cooperate over the next three years and create the integrated services necessary to compete in the growing HSA market.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemPlans And Banks Are Suddenly In Business Together

itemHealth Plans And Banks Are Grappling With Basic Service Delivery

itemA Truly Integrated HSA Product Satisfies Four Critical Requirements

itemIntegrated Payment Transactions Ease Access To HSA Funds

itemWeb Applications Enable Single-Source Enrollment And Customer Service

itemIntegrated Member Sites Let Consumers Manage Their Claims And Transactions In One Place

itemIntegrated Decision Support Tools Unleash Personal Healthcare Finance

recommendations

itemPrioritize Immediate Consumer-Facing Functions First

WHAT IT MEANS

itemBanks And Employers Will Create Bigger Roles As HSA Savings Grow

itemSupplemental Material

Forrester interviewed eight health plans, five HSA administrators, and four CDHP vendors, including: Aetna, CareGain, CIGNA, Humana, JPMorgan Chase, UnitedHealthcare, and Wells Fargo.

Related Research Documents

itemAn Early Look At CDHP Members

November 1, 2005, Trends

itemHealth Plans' CDHP Tool Kit

July 7, 2005, Best Practices

itemEmployers Sound Off On CDHPs

May 12, 2005, Trends

itemWill Health Plans Profit From HSAs?

March 7, 2005, Market Overview

itemHealth Plans' HSA Headache

January 4, 2005, Market Overview

Find Documents In Related Categories

This document falls under the following categories. Click on a link below to find similar documents.

Industry: Consumer Healthcare, Financial Services, Health Plans, Healthcare & Life Sciences, Retail Banking
Geography: North America

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