August 8, 2005

Packaged Applications Are Poorly Served By APM

Understand The True Problem Before Assuming APM Is The Answer

This is the second document in the "Modernizing The Practice Of Application Maintenance" series.

by Phil Murphy

Executive Summary (This is a document excerpt)

The advent and growth of application portfolio management (APM) tools has encouraged many prospective customers to look to APM as a panacea for all IT governance and metrics problems. APM will help organizations with large investments in custom-developed applications pare back the costs of existing systems. But because APM reads source code to develop much of the information in its knowledge base, companies that don't change packaged application source code or don't have access to the source code should look elsewhere to determine the cost drivers. Once those drivers are identified, customers can develop data feeds to APM tools or wait until the APM or integrated IT management (IIM) vendors do it for them.

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