(Length: 12 pages)
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August 18, 2005

Organic IT Challenges IT Organizational Practices

New Infrastructure Technologies Require New IT Role And Process Definitions

by Frank E. Gillett, Alex Cullen

with Laurie M. Orlov, Thomas Powell


Executive Summary (This is a document excerpt)

Organic IT technologies deliver IT infrastructure capabilities for improving resource efficiency and flexibility, which drives improved IT responsiveness and cost savings. But adopting these technologies presents challenges — a mismatch between existing IT organization and management practices and the operating assumptions that these technologies bring. To realize the vast potential benefits, IT must change how costs are allocated and recovered, align group responsibilities around services, and address how to continuously balance the needs of central and distributed IT.

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TABLE OF CONTENTS

NOTES & RESOURCES

itemNew Technologies Raise Questions With Existing IT Structures And Policies

itemFirms Face Multiple Challenges From Organic IT Technologies

itemIT Must Take Action To Rethink Organizational Strategy, Roles, And Processes

recommendations

itemFirst Steps On The Road To Updating The IT Organization For Organic IT

Forrester discussed this topic with numerous firms and vendors as part of our Organic IT research over the past three years.

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Analyst: Alex Cullen, Frank E. Gillett
Technology: Computer Architectures, IT Infrastructure & Operations, IT Management, IT Organization
Geography: Asia Pacific, Europe, North America

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