Executive Summary (This is a document excerpt)

Forrester evaluated nine leading enterprise content management (ECM) vendors and four best-of-breed ECM component vendors across 45 criteria and found that vendor offerings are as diverse as the transactional-, business-, and persuasive-content-centric needs they support. FileNet, IBM, and Hyland Software lead in transactional-content-centric apps. FileNet offers a strong foundation for transactional content differentiated by its excellent business process management (BPM). IBM follows close behind, and, thanks to its transactional content focus, Hyland Software leads. Hummingbird, Interwoven, and Open Text lead in business content apps; all three vendors have strong document management and team collaboration capabilities as well as demonstrable experience in business content solutions. Standout Web content management (WCM) and multichannel content delivery, coupled with a business strategy driven exclusively by content-centric apps for persuasive needs make FatWire the early Leader in the persuasive-content-centric category, followed closely by Interwoven and Tridion. Of all these vendors, Interwoven and FatWire have strategically embraced content-centric apps most aggressively by developing, acquiring, and marketing content-centric solutions.

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