Length: 29 pages For Information & Knowledge Management Professionals
Kyle McNabb March 29, 2006
The Forrester Wave™: Content-Centric Applications, Q1 2006
FileNet, Open Text, And FatWire Lead In Our Product Evaluation
by Kyle McNabb
with Connie Moore, Eric Kim

This is a document excerptEXECUTIVE SUMMARY

Forrester evaluated nine leading enterprise content management (ECM) vendors and four best-of-breed ECM component vendors across 45 criteria and found that vendor offerings are as diverse as the transactional-, business-, and persuasive-content-centric needs they support. FileNet, IBM, and Hyland Software lead in transactional-content-centric apps. FileNet offers a strong foundation for transactional content differentiated by its excellent business process management (BPM). IBM follows close behind, and, thanks to its transactional content focus, Hyland Software leads. Hummingbird, Interwoven, and Open Text lead in business content apps; all three vendors have strong document management and team collaboration capabilities as well as demonstrable experience in business content solutions. Standout Web content management (WCM) and multichannel content delivery, coupled with a business strategy driven exclusively by content-centric apps for persuasive needs make FatWire the early Leader in the persuasive-content-centric category, followed closely by Interwoven and Tridion. Of all these vendors, Interwoven and FatWire have strategically embraced content-centric apps most aggressively by developing, acquiring, and marketing content-centric solutions.

TABLE OF CONTENTS

NOTES & RESOURCES

itemContent-Centric Apps Transcend ECM By Putting Content To Use

itemEvaluating Vendors Across Transactional, Business, And Persuasive Content

itemFileNet, Hyland, And IBM Lead In Transactional Content Apps

itemHummingbird, Interwoven, And Open Text Set A High Bar In Business Content

itemFatWire Leads Persuasive Content, Followed By Interwoven And Tridion

item13 Vendors Rise Above The Masses In An Evolving Market

itemSupplemental Material

Forrester conducted survey-based product and strategy evaluations in November and December 2005 and January 2006. We interviewed 20 user companies and answered more than 30 inquiries with enterprises that have deployed ECM products from the evaluated vendors to address content-centric needs.

Related Research Documents

itemTransactional, Business, And Persuasive Content: A Better Way To Look At Enterprise Content

December 21, 2005, Market Overview

itemThe Forrester Wave™: Enterprise Content Management Suites, Q3 2005

October 7, 2005, Tech Choices

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Analyst: Kyle McNabb
Technology: Enterprise Content Management, Information & Knowledge Management
Geography: Asia Pacific, Europe, North America

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