For Information & Knowledge Management Professionals (Length: 13 pages)

Executive Summary (This is a document excerpt)

Very few organizations have thought about information workplaces (IWs) yet, much less deployed them. But Verizon has not only developed an IW strategy, but deployed one to more than 65% of its 214,000 employees. Verizon's IW is based on a rich, highly functional enterprise portal, speech portal, right-time communications platform, and a scrolling executive dashboard. Lessons Verizon learned along the way: the importance of marketing the IW to end users; rallying early adopters and turning them into evangelists; securing sponsorship from a highly visible, influential, and visionary executive; and dedicating adequate resources to the basics, like digitizing paper content and creating canned searches.