Executive Summary (This is a document excerpt)

Forrester examined seven organizations' strategies for building their service-oriented architecture (SOA) platforms and learned that the firms had important SOA lessons to teach that went beyond SOA platform strategy. Among their advice: 1) Approach SOA as a business opportunity, not merely as a better way to do application integration; 2) start with business process design, which provides the right context for business service design; 3) ensure that both business and IT stakeholders understand service delivery and operation; and 4) address funding and buy-in by demonstrating the strategic value of SOA while showing how a move to SOA can be evolutionary. Via these and other best practices, these organizations are using SOA to achieve business value.

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