Executive Summary (This is a document excerpt)

Open Text is a strong performer in the market for enterprise content management (ECM) suites. Livelink ECM platform 9.5 provides a broad suite for managing multiple content types, created largely through acquisition. Open Text has adopted a services oriented architecture (SOA), which is critical in helping assemble Open Text's myriad number of acquisitions into a generally consistent suite. Open Text's strategy focuses on providing a broad platform for ECM, complemented by the vendor's team collaboration, enterprise search, and business process management (BPM) extended capabilities. But the lack of a broader IT infrastructure portfolio, and limited resources to assist in ECM deployments, restrict Open Text's ability to meet many IT decision-makers' needs. Although Open Text is pursuing an infrastructure strategy, it would be better off focusing on content-centric applications versus competing for ECM infrastructure mindshare.

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