Executive Summary (This is a document excerpt)

Agency.com is an online veteran with major market presence. Its large body of work, completed by four separate offices, leads to some inconsistent quality, ranging from standout at the high end down to just solid at the low end. But when it's on, it's on, as evidenced by differentiating work done for the banking industry. The firm's detailed strategy for evolving its vertical practice has produced a string of high-profile recent wins, pointing toward continued strong business performance in the future.

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