Executive Summary (This is a document excerpt)

With headquarters in Chicago and its other offices concentrated in Ohio, Wisconsin, and Pennsylvania, WHITTMANHART is more of a regional player than most other agencies in our rankings. But the firm's roster of famous clients like Harley-Davidson and Procter & Gamble proves they matter on a national level. WHITTMANHART's reference Web sites delivered consistently solid results in both our user experience and Brand Image evaluations. But it was the firm's new standardized format for personas that impressed us the most.

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