September 30, 2005

Get Ready: The Millennials Are Coming!

The New Workforce Has Its Own Work Style And Skills

This is the fifth document in the "Changing Workforce" series.

by Claire Schooley

with Connie Moore, Erica Driver, Laurie M. Orlov, John Ragsdale, Lucy Fossner

Executive Summary (This is a document excerpt)

The professional workforce is dramatically changing as a new generation of younger, college-educated workers launches their careers. The "Millennials" — those born between 1980 and 2000 — have an innate ability to use technology, are comfortable multitasking while using a diverse range of digital media, and literally demand interactivity as they construct knowledge. Millennials lack the workaholic drive of their burned-out predecessors, but they compensate by using many technologies — often simultaneously — to get the job done quickly and have a personal life as well. They don't have the skills and experience of the many retirees they are replacing, but they look to technology to help fill this gap. Managers must understand the work style differences among the multigenerational workforce and develop collaborative work environments that give Millennials the information they need — just in time and integrated with the job.

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