Executive Summary (This is a document excerpt)

IT executives in 2005 were asked to do more to boost top-line growth, make their infrastructures as reliable as the power grid, make their teams better at managing suppliers, boost their knowledge of their businesses, and become ever more cost efficient. In 2006, leading IT organizations will participate more in business innovation, become catalysts for process transformation, and help the firm move beyond compliance to enterprise risk management. These IT shops will invest more energy in managing portfolios and marketing their work. As 2006 ends, IT organizations will more clearly divide into three tiers: solid utilities, trusted suppliers, and partner players.