Executive Summary (This is a document excerpt)

Siebel supports its midmarket customer base through two products: CRM OnDemand and Siebel Professional Edition, a scaled-down version of its enterprise product sold with a "pick six modules" strategy so that small and medium-size businesses (SMBs) can get just the subset of functionality they require. While the functionality of the product is best-in-class, smaller firms may find that it provides more functionality than they really need — and requires more IT support than they may have available.

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