Executive Summary (This is a document excerpt)

While the Sage CRM SalesLogix product has some customer service and marketing functionality, its strength is in the sales force automation (SFA) functionality used by the majority of its 7,000-strong customer base. It emerged as a leader in our evaluation because it simplifies life for sales users and managers with best-in-class tools for managing contacts and accounts and strong reporting capabilities. On the downside, most customizations and custom reports require an administrator, meaning that business users typically have to wait on IT to get what they need.

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