Executive Summary (This is a document excerpt)

Enterprises burned by years of overspending on ERP, SCM, and CRM deployments are increasingly demanding that these applications enable actual end-to-end business processes. Vendors are responding, with big players such as Oracle and SAP moving business processes out of applications and into infrastructure. This creates a centralized, shared store of processes that are used uniformly across the company. Enterprises' implementation and deployment of such software must shift away from laundry lists of features, instead focusing on the evaluation of which vendor has the experience and technology to help companies successfully automate and optimize specific business processes like order-to-cash and lead-to-opportunity.

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