Executive Summary (This is a document excerpt)

Having enjoyed notable success in financial services, Frictionless Commerce is one of the leading eSourcing specialists. Its eSourcing suite ranks fourth in current offering, markedly close behind those of Ariba and Emptoris, and slightly behind Verticalnet's. It scores well on supplier assessment (tied with Emptoris and Oracle), RFx and auction support (second to Emptoris), and sourcing decision (third behind Emptoris and Ariba). It has good but not outstanding scores for spend analysis, supplier discovery, and sourcing activity management. It scored well in integration but less well in hosted options and globalization. While it has the right corporate focus to be successful, its product strategy will not close the gap on the leaders, and its financial resources to do so are thin. Therefore, while Frictionless is not a risky option, it will face competitive pressure from both Oracle and SAP as well as from lower-cost ASPs.

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